Refund and Returns Policy
Overview
At Calmnic, every order is packed with care. Because our products are consumable nicotine pouches meant for personal use, and for health, safety, and regulatory reasons, we are unable to accept returns or exchanges for change of mind, incorrectly chosen flavours or strengths, or products that have already been opened. All sales are final, with the exception of the situations described below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, we will fix it at no cost to you. Please contact us within 48 hours of delivery at hello@calmnic.com with your order number and a photo of the item(s) received (and the damaged packaging, if applicable).
Once we’ve reviewed your request, we’ll send a replacement of the correct item or issue a full refund to your original payment method. In these cases, we cover all shipping costs, including any return shipping we ask for.
What Doesn’t Qualify
- Change of mind or items you no longer want
- Wrong flavour or strength selected by the customer at checkout
- Products that have been opened, used, or are not in original, sealed packaging (unless received damaged or defective)
- Requests made more than 48 hours after delivery
- Items past their best-before (BB) date — we do not offer returns or refunds on these under any circumstances
Refunds
Approved refunds are processed to your original payment method within 5-10 business days. You’ll receive an email once your refund or replacement has been issued.
Order Cancellations
Need to cancel or change an order? Email us as soon as possible at hello@calmnic.com. We can only cancel or adjust orders that have not yet been processed or shipped.
Contact Us
Questions about this policy? Reach out at hello@calmnic.com and we’ll be happy to help.