Privacy Policy
Who We Are
Our website address is: https://calmnic.com
What Personal Data We Collect and Why
Customer Accounts
When you create an account on CalmNic.com, we collect your name, email address, shipping/billing addresses, order history, and login credentials. This allows you to manage orders, save preferences, and access exclusive features like order tracking or account-based promotions.
Your password is securely hashed and never visible to staff.
Age Verification
Because CalmNic.com sells age-restricted products (nicotine pouches), we are required by law to verify your age before allowing purchases. To do this, we may collect and validate your date of birth or ask for documentation through secure, third-party age verification systems. This data is used only for compliance and is not stored longer than necessary.
You must be of legal age in your province or country to purchase from CalmNic.com.
Comments
When visitors leave comments or product reviews, we collect the data shown in the form, plus your IP address and browser user agent to help detect spam.
Contact Forms
Information submitted through contact forms (e.g., name, email, message) is used only for customer service purposes and never for unsolicited marketing unless you opt in.
Media
Avoid uploading images with embedded location data (EXIF GPS), as visitors can extract that information from public posts.
Cookies
We use cookies for site functionality, including:
- Saving your login session and screen preferences
- Remembering cart items and checkout status
- Improving performance and personalization
You can manage cookies via your browser settings.
Embedded Content
Some pages may include embedded media (e.g., YouTube, Instagram). Interacting with this content may allow those third-party sites to collect data as if you visited them directly.
Analytics
We use tools like Google Analytics to track website performance. This data is anonymized and used to improve functionality and understand how users interact with our site.
Who We Share Your Data With
We do not sell your personal data. We only share necessary data with:
- Payment gateways (e.g., Stripe, PayPal)
- Shipping carriers (for delivery updates)
- Age verification services (legal compliance)
- Spam and fraud detection tools
Data Retention
- Comments and metadata: retained indefinitely
- Customer accounts: retained as long as the account is active
- Orders: retained to comply with tax, legal, and shipping requirements
- Age verification records: retained only as long as legally required
Your Rights
You can:
- Request a copy of the data we hold about you
- Ask us to delete your account or personal data (except what we must keep for legal reasons)
- Update or correct account information at any time
Email [email protected] to request changes or deletions.
Data Security
We use SSL encryption, secure servers, and routine security scans. Passwords are encrypted and payment data is processed through certified PCI-compliant partners.
Data Breach Procedures
In the unlikely event of a data breach, we will notify affected users within 72 hours and take steps to contain and investigate the issue.
Compliance
CalmNic.com follows applicable laws, including:
- PIPEDA (Canada)
- GDPR (EU users, where applicable)
- Age-restriction compliance under provincial/federal guidelines
For questions about this policy or your data, contact:
📧 [email protected]
📍 Based in Canada